Customer service expert Bill Drury, will present a workshop entitled, "A Passion for Service" (How to Win Customers and Reduce Lost Sales).
From 1985 to 1990, Drury was the National Training Consultant for the Zig Ziglar Corporation. He speaks, trains, and travels extensively and has proven to be one of the most effective and entertaining speakers in the industry.
Customer Service Facts:
--7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact;
--96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them;
--97% of all companies never formally train employees in the simple art of customer retention
Wednesday Jan 21, 2015
8:30 AM - 12:00 PM CST
January 21, 2015
8:30 a.m. to 12:00 p.m.
Holiday Inn Brownsville
3777 N. Expressway
Brownsville, TX 78520
Chamber Member Registration (early) by Jan. 14: $99.00 each or $89.00 each for group of 5 or more
Chamber Member Registration (late): $119.00 each or $109.00 each for group of 5 or more
Non-Member Registration: $199.00 each